Question 1

Avoiding Problems During Upgrade

Accepted Answer

Avoid data loss.

Before updating, check the app's ** Complete Visits ** screen to make sure all your visits and information have been synced. If any icon symbolizing synchronization appears, wait until this icon disappears from the screen.

To update the Contele Field Team Manager app just click on your device's app store: Google Play (Android) ) or App Store (iOS)

When clicking on the link, if instead of the ** UPDATING ** option ** OPEN ** appears, it is because your application is already up to date.

To confirm, you can open the app menu and check the latest version number in the lower right corner.

||| 📌 If, after the update, the application crashes and the message “Contente has stopped” appears, click the report button and clear the application data. If you don't know how to do it, ask our support, who will immediately give you all the guidance.

||| 📌 If something unexpected happens after the update, let us know immediately through the service channels.

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Question 2

How to Recover user Password Through the Application Itself?

Accepted Answer

When someone on the team forgets the password, it is now possible to retrieve it from the application itself.

On the ** Login ** screen of the app, click "Forgot your password?" and confirm the action.

In a moment, you will receive a message in your registered email with the link for you to use a new password.

Read too:

[I forgot my password and I can't access the system](/ en / article / forgot-my-password-e-nao-consigo-accessar-o-sistema-ai415x /)

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Remember, you can also send an email to suporte@contelege.com.br.

Question 3

Unable to Identify the Location... What is it and what to do?

Accepted Answer

Unable to identify location… What is it and what to do.

Reasons:

Location services disabled on device.
No GPS or mobile operator signal
Battery saving enabled
The Contele app is being locked by Android to save energy.

How location services work:

Location services use GPS, cell tower locations, and Wi-Fi hotspots to determine your approximate location.

What to do?

Disable Android battery saver. This type of service forces the OS (Operating System) to disable various services running in the background on the device. Notifications also take longer to arrive when this feature is turned on.

Check in anywhere in the Contele app.

When checking in, the app runs scans on the device and asks to enable location services, so you just need to click yes to enable the services.

Enable location service in Android notification bar?

If the location service doesn't appear in the Android notification bar, please follow the steps: To enable location access on the device:

To enable Wi-Fi:

||| Warning: The names of these options, menus and menu items may vary by device. Consult the documentation t

Question 4

How to Set Time for User Monitoring

Accepted Answer

Many customers are concerned about labor lawsuits that can be generated through inappropriate user monitoring schedules.

Thus, Contele Field Team Manager has a manual Monitoring control, where the Administrator adds the period in which the application's location will be disabled and will not send points to the system.

By ** the default system monitoring is set ** as "Monday to Friday from 7am to 7pm".

There are Two Ways to Change the Tracking Time:

Configure for all users in the company.
Configure specifically for one or more users.

We indicate that you configure the default in the Company and adjust the exceptions, configuring by User.

Setting up Monitoring for the Entire Company

To set up ** Monitoring ** Schedules for All Company Users, do the following:

Go to Settings> Your Company
Find the Application Settings section
Turn off the option "Monitoring every day (7 days a week), 24 hours" to change the time.

Setting up Monitoring for a User

To configure ** User Monitoring ** times, do the following:

Go to Settings> Users
Choose the user and click the edit button
At the bottom of the interactive window that will open, look for the option '' Monitoring ''
Choose the days the employee will be monitored and check the box.
Choose the time intervals
Save

Prepare! After saving, the user you changed will be monitored only within the configured period.

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Question 5

Rescheduling of Pending and Missed Visits

Accepted Answer

It is possible to reschedule a ** Visit ** through the application or system, in Plan / Schedule.

${youtube}How to Reschedule Visits? (Activate subtitles)

It can be run by users from all hierarchies. (Learn more about hierarchies and types of users)

As a manager, can I block the Rescheduling of a User's Visits?

The answer is no. However, you can see that the visit was rescheduled in two ways:

Check the visit report if the visit was rescheduled. In the Visit Report, the system will show a different ID when the visit is rescheduled.

To quantify the visits and know all the visits that were rescheduled, in the visit report, select the desired period, export in Excel, and pay attention to the bold columns in the image below:

With this information, you can combine the filters with which you want information such as: Who is rescheduling more visits, whether visits are being missed and rescheduled, and so on.

Rescheduling of Missed Visits by APP

If the user has missed a Visit (Did not check-in on the scheduled day), he can reschedule the Visit through the APP, by clicking on “Check-in” in the Missed Visit item.

With that, he will be rescheduling the visit for the current day.

Question 6

Reimbursement Report

Accepted Answer

To ensure the best productivity, Contele Field Team Manager calculates the KM traveled based on the best route on Google Maps, and to register it, homeless people only need to perform ** Check-in ** and ** Check-out * * in Visits.

For those on the street, the GPS Navigator is integrated into the App, always showing the best route.

This route taken is sent to the Report and serves as proof of legal payment of separate expenses and KM Rodado.

It is also possible to record expenses with Reimbursement and post expenses through the App.

To access the reports, simply access the category ** Reports ** on the left tab and click on Refund.

${youtube}Refund: Overview (Activate subtitles)

On the screen, you will find a consolidated view of your team's Reimbursement, segmented by ** KM ** and Single. Within the single, type segmentation is used.

The pre-existing periods of the Reimbursement Report are:

Yesterday;
7 days;
30 days;
This month;
Last month.

In addition to pre-existing periods, you can use the filter "Custom", which allows you to create the report for the period you want.

| Tip: Click here and access the Refund Guided Tour.

In the Refund Report, you will have access to information about:

Filter by user;
Filter by date;
[Consolidated team reimbursement information](https://help.contelege.com.br/pt-br/article/reembolso-tudo-o-que-voce-precisa-s

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