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Do not worry! Your data has not been lost!

If you see the warning "Account is blocked: We have not identified the payment. Please contact the account responsible for your company." , It means that the company needs to verify that the payment has been made.

How to grant access to the system

Contact your company's finance department or account manager to confirm that payment has been made.

If you are the manager, you can access the new payment slip in the following ways:

Accessing the system menu> Invoice available for payment
Search the sender's email: financeiro@contele.com.br

If you can't find the email, look in the SPAM box.

Note: If it is found in the spam box, mark the sender as trusted so that it will receive normally in the next renewals.

See also this article: Invoices and Boletos

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