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This help content will be useful if you are in any of the situations below:

When exporting any of the reports, does the download email never arrive?
Don't receive the daily visit email report?
Service request email not arriving?

Know what to do:

1st Tip: Request the release or inclusion of the email in the email service's whitelist.

To do this, simply provide your company's IT team or the person responsible for managing the emails with the following information:

Our sender email: ge@contelege.com.br.

You can also save the email address ge@contelege.com.br as a contact in your email service. This action will help your email server understand that our outgoing emails in the future should go to your inbox.

2nd Tip: Confirm that the email entered or registered is correct.

It sounds simple and obvious, but 95% of the cases of emails that don't arrive are logged or typed incorrectly.

Examples:
Points and symbols that don't exist, such as "." (comma) or "_" (underline);
Incomplete domain: example@empresa.co.br

3rd tip: Check that the recipient's email has no problems, such as a full inbox or temporarily unavailable.

To take this test, you can send an email to the recipient and check your email for the return of that email. In many cases, email servers return messages in English stating the error.
Unfortunately, these emails often go to the spam box in your email, so be sure to check this box in your email as well.

4th Tip: If you've checked all of the above tips and still haven't solved them, what could be happening is that the recipient's email server may have marked our email as spam and, therefore, our tool stopped sending the emails, pasting the email into a list.

Removing the email from this list is very simple and is done in a few hours by the Contele team. For this, contact us via online chat or by email Ajuda@contelege.com.br and inform us of the recipient's email address.

⚠️️ It is very important that you perform Tip 1 to prevent your email from marking the sender's email as spam again and, as a result, you stop receiving emails again . system emails.

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