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We have identified that newer versions of Android 8.0 may block app usage in some scenarios.

One such scenario is when the app doesn't open frequently on the device.

As the user is not using the device, Android understands that the use of the app is not relevant.

In this way, it blocks all internal application processes, interfering with the sending of monitoring points to the system.

Daily use of Contele Field Team Manager can solve this problem, however, we recommend that you still follow the steps below in order not to have problems with monitoring the app.

Make sure you are not in the suspended apps list;
Make sure the app is not being optimized for battery;
Make sure the Data Usage save setting is correct.

1. To Check Suspended Apps:

We should open the top menu, click and hold on the battery icon:

Scroll down and make sure Contele Field Team Manager is in the list of ''Unmonitored Apps'' and is not in the list of ''Apps Always Suspended'':

✅ To validate that the procedure was performed correctly, check if Contele is in the list of ''UNMONITORED APPLICATIONS''.

2. To Check if the app is being Optimized for Battery usage:

Go to Device Settings and select the "Applications" option.

Search Contele Field Team Manager and click on it;
Click on "Battery";
Click on "Optimize battery usage";
At the top, select to show all apps;
Check that Contele Field Team Manager is checked and UNCHECK if necessary.

Tip: Configure the Contele Field Team Manager app to allow its use in the background.

✅ To validate that the procedure was correct, check that the app on the battery screen is marked as not optimized.

3. Allow Unrestricted Use of Data:

Open settings*
Enter App, search the list Contele Field Team Manager and tap the app.
On the application screen, type '' DATA USE '' and check the option "Unrestricted data use"

✅ To validate that the procedure was correct, check if your screen looks like the screen below:

Depending on your Android version and device model, the steps may change slightly, but the path names are similar.

To know more:
Disabling Battery Optimization
Battery saving - help or hinder?
Solving monitoring problems - Team Manager App

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